Terms of service

1. These Terms and who they bind

These Terms of Service ("Terms") govern access to and use of the brainattic service and the brainattic.ai website (together, the "Service"), provided by Finite Software Systems Ltd. (ФИНИТ Софтуер Системс ЕООД), Company No. 175276896, VAT BG175276896, 4 Gorotzvet Street, Sofia, Bulgaria ("FSS", "we", "us").

The Service is offered to organisations ("Customer", "you") and the individuals they authorise to use it ("Authorised Users"). By accepting these Terms during registration or a later re-acceptance flow, accessing the Service, or permitting your Authorised Users to use it, you agree to these Terms. The Service is for business use by persons aged 18 or over; it is not offered to consumers or children. If you accept on behalf of an organisation, you warrant that you have authority to bind it.

2. The Service

brainattic is a multi-tenant knowledge-base service that your team and the AI agents you connect can read from and write to over the Model Context Protocol (MCP). It is available through the web application and may be used through third-party AI clients. We may modify, improve, add, or remove features over time, subject to the notice commitments in these Terms.

3. Free pilot and future fees

The Service is currently offered as a free pilot. It is provided on an "as is" and "as available" basis, may contain limitations, and features may change or be withdrawn while in pilot. No fees apply during the pilot. We may introduce paid plans in future, but will communicate commercial terms before they apply. Continued use of a paid offering would require your agreement to the applicable order or subscription terms.

4. Accounts and access

You must provide accurate registration information and keep it current. Authorised Users authenticate individually, using a password or an identity-provider sign-in method that we make available, such as Google, Facebook, or Apple. You are responsible for safeguarding brainattic credentials and any provider account used to access the Service, for choosing appropriate workspace roles, and for activity by your Authorised Users and connected agents. You must promptly notify us of unauthorised access and ensure that your Authorised Users comply with these Terms.

5. Your content

As between the parties, you retain all rights in the content your organisation creates or uploads to the Service ("Customer Content"). You grant FSS a limited, non-exclusive, worldwide licence to host, store, process, transmit, index, and display Customer Content solely to provide, secure, maintain, back up, and support the Service. You are responsible for your Customer Content and for having the rights and lawful basis required for it, including for any personal data it contains (see §9).

FSS does not use Customer Content to train third-party AI models or for advertising. The AI client you choose acts under your relationship with its provider and may receive content that you instruct brainattic to return to that client.

6. Our intellectual property

FSS and its licensors own all rights in the Service — the platform, software, documentation, and the brainattic name, logo, and brand. Except for the limited right to use the Service under these Terms, no rights are granted to you. If you give us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction.

7. Acceptable use

You and your Authorised Users must not:

• use the Service for anything unlawful, infringing, harmful, deceptive, or that violates the rights or privacy of others;
• attempt to breach or probe security, gain unauthorised access, reverse engineer except as permitted by mandatory law, or circumvent usage limits, tenant isolation, or an AI platform's safety controls or system instructions;
• upload malware, transmit harmful code or spam, or overload or disrupt the Service;
• use the Service to build a competing product, or resell it, without our written agreement; or
• violate the usage policies of an AI platform through which you use brainattic, including the applicable Anthropic, OpenAI, or Mistral AI policies.

We may suspend or limit access, with notice where practicable, to address a security risk, a violation of this section, a legal requirement, or a threat to the Service or others.

8. Third-party services and AI platforms

brainattic can be used through third-party AI clients such as Claude, ChatGPT, or Mistral; you may enable optional integrations such as Slack or SMS delivery through a mobile carrier; and we may offer sign-in through identity providers such as Google, Facebook, or Apple. Your use of those services is governed by their own terms and privacy policies. Identity providers act as separate controllers for their sign-in services and are not FSS Sub-processors under the DPA. We are not responsible for third-party services, and your relationship with their providers is your own.

9. Data protection

Our processing of personal data is described in the Privacy Policy. Where we process personal data contained in Customer Content on your behalf, we do so as your processor under the Data Processing Agreement ("DPA"), which forms part of these Terms. You are the controller of that data and are responsible for your lawful basis and the instructions you give us. FSS acts separately as controller for account, identity, authentication, security, support, marketing, and contract-acceptance records as described in the Privacy Policy.

10. Confidentiality

Each party may receive the other's non-public information ("Confidential Information"). Each party will protect the other's Confidential Information with reasonable care and use it only to perform under these Terms. This does not apply to information that is or becomes public without breach, was already known, is independently developed, or must be disclosed by law, with notice where permitted.

11. Support and availability

During the pilot we provide reasonable-efforts support through brainattic.ai/support and hello@brainattic.ai. We do not commit to any uptime, response-time, or service-level guarantee, and the Service may be unavailable during maintenance or for reasons beyond our control. The support page explains safe reporting and routes privacy enquiries to privacy@brainattic.ai.

12. Warranties and disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", and FSS disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that search results or AI-assisted outputs will be accurate or complete — you are responsible for reviewing results before relying on them. Nothing in this section limits warranties that cannot be excluded under mandatory Bulgarian or EU law.

13. Limitation of liability

To the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and
• each party's total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the fees you paid in the 12 months before the event giving rise to the claim, or (b) €100 (so, during the free pilot, €100).

These limits do not apply to liability that cannot be limited under applicable law, including liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, and each party's respective liabilities under data-protection law as allocated in the DPA.

14. Indemnification

You will defend and indemnify FSS against third-party claims, and resulting losses, arising from your Customer Content or from your breach of these Terms, the acceptable-use section, or applicable law.

15. Term, closure, and deletion

These Terms apply while you use the Service. During the free pilot, either party may terminate at any time. On termination, your right to access the Service ends.

If a Customer makes a verified request to FSS for immediate workspace deletion and FSS approves and executes it, authorised FSS staff remove the live Customer Content and tenant data through the verified deletion process and do not create a recovery archive. Customer administrators cannot trigger this immediate path from the Service. A Customer administrator may instead initiate the ordinary workspace-closure process in the Service; live removal occurs after a cancellable 14-day window, every workspace administrator is notified, any of them may cancel the closure, and no recovery archive is created. Separately, a workspace may enter the dormancy process after six months without meaningful web or MCP activity. FSS then gives a 60-day warning and export opportunity before removing the live workspace. Only in the dormancy path does FSS keep an encrypted recovery archive for 30 days after live removal, after which it is permanently deleted.

After any closure path, a disabled residual tenant record and sanitized audit and legal-acceptance evidence may remain for no more than 90 days after closure, solely for security investigation, abuse prevention, service-integrity verification, and the establishment, exercise, or defence of legal claims. The closure finalizer then permanently deletes those records. A documented legal hold or applicable law may require longer retention. If billing is introduced, statutory billing and accounting records will be retained separately for the legally required period and will never be used to preserve Customer Content.

Sections that by their nature should survive — including §§5–6, 9–10, 12–14, and 18 — survive termination.

16. Changes to the Service and these Terms

We may modify the Service and these Terms. We will publish updated Terms with their version, publication date, and effective date. For a material change, we will normally publish the new version at least 14 days before it becomes effective, give notice through the Service or by email, and require acceptance where appropriate. An acceptance of a future-effective version also covers the version it expressly supersedes during the notice period. If you do not agree, you must stop using the Service before the new version takes effect.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-laws rules. The competent courts of Sofia, Bulgaria have exclusive jurisdiction, without prejudice to mandatory rights that applicable law gives you.

18. General

These Terms, together with the Privacy Policy and the DPA, are the entire agreement between the parties regarding the Service and supersede prior discussions. We may assign these Terms to an affiliate or successor; you may not assign them without our consent. No waiver is implied by delay. If a provision is unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. The parties are independent contractors. There are no third-party beneficiaries. Notices to us: hello@brainattic.ai; notices to you: the contact associated with your account.

19. Contact

Finite Software Systems Ltd. — 4 Gorotzvet Street, Sofia, Bulgaria · Support · hello@brainattic.ai